Credits and payment
How credits are counted, what happens when the balance runs out, changing plans mid-period, receipts and refunds.
What a credit is
A credit is the unit of payment for an operation. It is charged on delivery: if a message could not be sent, nothing is spent. Receiving messages from customers, people pressing buttons and configuration requests are free — you pay only for outgoing operations.
Message to Telegram or Max 1 Per recipient
Broadcast message 1 Per recipient
Confirmation code 2 Per code sent
Support reply to a customer 2 Internal notes are free
Email message 3 Delivering a form submission by email
Two credit buckets
Plan credits are granted at the start of each period and replace last period’s balance: unused ones do not carry over. Credits from purchased packs never expire and stay until spent. Charges always take plan credits first and pack credits after — so a pack is not touched while the plan still has credits.
When credits run out
The service does not stop the same second. The balance goes negative — this is the grace period: operations keep working for up to three days, or until the overdraft reaches 20% of your plan’s monthly grant. During that time the cabinet shows a warning with the exact cut-off date.
After that paid operations are rejected with a 402 code: sending messages, confirmation codes, broadcasts, support replies. Everything else keeps working — the cabinet is open, your data is intact, incoming messages from customers are still received. Top up or wait for the new period, and sending resumes on its own.
Changing plan mid-period
The new plan is paid in full, and the unused remainder of the current period is not lost — it is converted into extra days added to the new period. That is why the checkout total equals the full plan price while the benefit is shown separately, in days.
Receipts, documents, refunds
The fiscal receipt is emailed right after payment — the address can be changed at checkout. Closing documents for a period are issued to companies and sole traders on request: write to support under “Finance” with your details. The refund procedure is described in the offer; unused purchased credits are refunded pro rata.
If a payment was not applied
A payment is applied when the bank notifies us, usually within a minute. If the bank delays the notification, the post-payment page shows “Waiting for the bank” and, after 20 seconds, an “I’ve paid” button that asks the bank for the status directly (up to three times, at most once every 30 seconds). The button also appears when the bank returned you to a “Payment not completed” page while the payment is still being processed. There is no need to pay again: if you did pay twice for the same plan, the second payment extends the subscription by another period.
Even if you closed the tab, we reconcile unconfirmed payments with the bank ourselves — 30 minutes, 1, 2 and 3 hours after you went to the payment page — and apply the confirmed ones. The same goes for auto-renewal: no new charge is made until the outcome of the previous one is known, so you will not be charged twice. Unpaid payment forms are closed after 72 hours and are not shown in the payment history.
Every charge is visible in the cabinet: Billing → Limits, transaction log at the bottom of the page. The same page breaks spending down by operation type for the current period.