The customer writes to your bot in Telegram/Max, your team replies from the dashboard. SLA timers, canned replies, roles — all included, no $75/mo per agent.
Licensing savings
| Feature | Zapnoty | Intercom | Jivo |
|---|---|---|---|
| Site widget | |||
| Customer replies in Telegram/Max | |||
| SLA timers | |||
| Canned replies | |||
| Ticket types | |||
| Virtual channel (no messenger) | |||
| Per-seat billing | $75/seat | $30/seat | |
| Cost for 5 agents / 500 tickets | ≈ 1990 ₽ | ≈ $375 | ≈ $150 |
FAQ
Intercom = site chat widget + ticketing + per-seat $75/mo. Zapnoty = customer writes in Telegram/Max (they're already there), ticket in your dashboard, you pay per agent reply. Plus no JS widget on your site — doesn't slow, doesn't get blocked.
Use the virtual channel: customer fills a form on your site, you receive a ticket. Agent replies are delivered via ticket.replied webhook — you show them to the customer yourself (email / dashboard on your site).
Yes. The project team gets ticket.created webhooks. Send it to your Slack bot, email or a team Telegram chat. Dashboard push notifications — in development.
Yes, two timers: time-to-first-reply and time-to-resolve. Overdue tickets are highlighted in red. SLA-breach push notifications — via webhook (you configure).
Two steps: (1) on your site, remove the Intercom widget and add a "Message us on Telegram" button with help_SLUG deep link, (2) export ticket history from Intercom to CSV — if needed, we'll load it into Zapnoty manually (ping support).
Solutions & use cases
Common scenarios where Zapnoty replaces a stack of 3-4 separate services.
10× cheaper than SMS, higher reach than email
OTP, order status, abandoned cart, promos
Forms with instant Telegram notification — no forgotten inboxes
Drip lessons, reminders, Q&A and bot login
No credit card. 100 free credits per month — enough to try every feature.